Twitter user @natwest has had a rather busy weekend after IT issues caused problems for thousands of Natwest customers.
Natalie Westerman, who has the Twitter name @natwest bore the brunt of the customer outrage as users failed to check the profile of what they assumed was Natwest's account.
Despite the bio reading ""I'm a 22 year old woman and I'm not a bank", here are a few examples of the unintentional abuse sent to the wrong user:
In response Miss Westerman tweeted "I've never felt so popular in my life. I am a person called nat west not a bank." and has been directing customers to NatWest's official Twitter account, @natwest_help.
Twitter users have been amused by the confusion and have been applauding @natwest for her sense of humour and politeness in dealing with the frustrated tweeters. Some have even suggested that she should sell her Twitter handle to the bank, and could demand a significant amount of money.